Contact

Our specialised support team is available to assist you reliably and competently with questions and concerns about True Capitvane. Whether you need information, are already registered or are using the platform – we handle things personally so you always feel well supported.

How to contact us

We help you quickly and precisely with all matters related to your account and using True Capitvane. The team operates Monday to Friday during business hours (CET) and handles inquiries with high priority. Typical areas where we assist you:

• Account opening and verification as well as full account management (incl. profile and risk settings)
• Technical support for using the platform, the app or troubleshooting errors
• Questions about deposits, withdrawals, processing times and supported payment methods
• Detailed information about features, strategies, AI algorithms and available trading tools
• Feedback, ideas and suggestions for improving the platform
• Support for any other concerns – from general questions to individual needs

Register

Use the secure contact form below. Complete all relevant fields so we can process your request accurately and quickly. You will generally receive a reply on business days within 24 hours – often sooner. For urgent technical issues a live chat is available (weekdays 9–18).

Contact information

Email: [email protected]

Address: King Street West 200, M5H 3T4 Toronto, Canada

Our goal is to make your experience with True Capitvane as pleasant, smooth and successful as possible. We prioritise clear communication, transparency and solution-oriented support. You can reach us via the form, by email or – in selected cases – by phone. Your satisfaction and security are our priorities.